Complaint Procedure

This Complaint Procedure is established to meet the requirement of the Americans with Disabilities Act (ADA).

Who May File

An individual who has attempted to access one of the Town’s services, activities, or programs, and who believes that he or she has been subjected to discrimination on the basis of a disability, may, by himself, herself, or by an authorized representative, use this Complaint Procedure to file a complaint.

Step 1 – The Written Complaint

The complaint should be in writing via our ADA Complaint Form and contain information about the alleged discrimination such as name, address, and phone number of the complainant and location, date, and description of the problem. Alternate means of filing complaints will be made available for persons with disabilities upon request.

The complaint should be submitted by the complainant as soon as possible, but no later than 60 calendar days after the alleged violation, to the ADA Coordinator:

ADA Coordinator

Angie Whitley

Email: ada@toknc.com
Phone: 336-992-0741
TDD: 336-993-0196
TTY: 711
Fax: 336-996-0780
Mailing Address: PO Box 728, Kernersville, NC 27285
8:00 AM – 5:00 PM Monday through Friday

Step 2 – Meeting with the ADA Coordinator

Within 15 calendar days of the written complaint, the ADA Coordinator will meet with the complainant to discuss the complaint and possible resolutions. Within 15 calendar days after the meeting, the ADA Coordinator will respond in writing or in a format accessible to the complainant. The response will explain the position of the Town of Kernersville and offer options for resolution of the complaint.

Step 3 – Appeal to the Town Manager

If the response by the ADA Coordinator does not satisfactorily resolve the issue, the complainant may appeal the decision of the ADA Coordinator within 15 calendar days after receipt of the response, to the Town Manager or other appropriate high-level official or designee. Within 15 calendar days after receipt of the appeal, the Town Manager or other appropriate high-level official or designee will meet with the complainant to discuss the complaint and possible resolutions. Within 15 calendar days after the meeting, the Town Manager or other appropriate high-level official or designee will respond in writing or in a format accessible to the complainant after a final resolution of the complaint.

All written complaints received by the ADA Coordinator, appeals to the Town Manager, and responses from the ADA Coordinator and Town Manager, will be kept by the Town for at least three years.

Initiate a Complaint

ADA Complaint Form